Frequently Asked Questions

  1. How long are shipping times?

Your products will be shipped within two days of your order. Shipping time varies depending on the product that takes 15-35 days to reach your doorstep.

Please note, that duo to Covid-19, there may be extended shipping times. For this reason, we do our best so that your order is not affected, choosing the best company to ship your order. We are always by your side to serve you in any case. For more information, please email us at info@oramsey.com.

We appreciate your kindly understanding and support us all the time.

 

  1. What's your return policy?

We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.

Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.

 

  1. Can I cancel my order?

Cancelations are possible if you do not receive your package within the timeframe specified for each individual product. Sometimes orders get sent out before we can process the cancelation. So if you cancel your order but still receive the package, then please go ahead and do one of three things: recycle it, donate it, or enjoy it.

 

  1. What happens if I receive the wrong item?

If there’s an issue with your order -- if it’s the wrong size, wrong color, defective, or otherwise not exactly what you wanted -- then simply notify us, and we’ll give you a refund. You won’t be asked to ship the product back to us.

 

  1. Do you offer exchanges?

We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, just let us know and we’ll get you a new one.